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SalesDept@heisener.com +86-755-82529637 ext. 811
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* Please refer to the English Version as our Official Version.

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Справочный центр

Basic Information

  • How to request for quotation?

    • Three Methods to Request for Quotation: RFQ, Upload BOM, or Sending Message.
    • You can submit your request without registration. The only information we need: your name, email, country, and the products you need.
    • Registered user can view all RFQ history after logging in.

BOM, as Known as Bill of Materials

  • How to add product into RFQ?

    • You may add the product by clicking the button "Add to RFQ" in Product Page, including the quantity and target price.
    • You may add the product by clicking the button "Add to RFQ" in Product List (the result of searching, manufacturer product list, or category product list), including the quantity only.
    • You may add the product by filling the form below the searching result.
    • You may add products by filling product list in the BOM.
    • You can view, update, or remove Products in the BOM, Product Page, or Product List.
    • You can edit the quantity or target price of the products in the BOM, Product Page, or Product List.
  • How long are the products keeping in BOM?

    • The BOM requires Cookie and JavaScript enabled by Browser.
    • The BOM will be cleared if you closed entire browser.
    • The BOM will be cleared after submitting a quotation request through the BOM.
    • You can remove products in the RFQ manually.
  • How to submit a quotation request through the RFQ?

    • Make sure there is one or more items in the RFQ; otherwise, an error message will show up.
    • Click the button "Continue to Fill in Contact Information" to continue.
    • Login your Heisener account or fill in the contact information directly, then click the button "Continue to Review the RFQ Form" to continue.
    • Review all information and double check they are correct before clicking the button "Submit the Request for Quotation" to send a quotation request.
    • After submitting the request for quotation, you will get a RFQ# for identifying and tracking your RFQ. Also, you will receive an email contains the information you submitted.
    • Usually, our team will contact you within 48 hours, usually within 24 hours.
  • How to upload a BOM file?

    • Click the link of "Request for Quotation" from the menu bar, top bar, or at the footer to enter Upload BOM Page
    • After your upload the BOM file, please follow the order of request for quotation by BOM Cart to finish the process.
    • Maximum Size of BOM File: 2048KB. File Name Must Only Contains: 0-9 a-z A-Z _ - . Format Supported: xls, xlsx, csv, doc, docx, pdf, txt. The uploaded file will be automatically removed if you did not submit the RFQ.

Search Product

  • How to search product by part number?

    • You can find the search bar at the top of each page.
    • The search engineer will only do matching the leading characters of part number.
    • If the product did not exist in our database, you may fill in the Non-Found Product form to add product into BOM. We do our best to seek it from our supply chain network without any extra charge.

User Account

  • How to create a Heisener account?

    • First, click the link "Login/Register" at the top bar; Second, click the button "Create My Heisener Account" to enter the registration page; Then, fill in all required information and submit.
    • You will receive a notification e-mail after registration.
  • What is the RFQ List?

    • Registered user can view all RFQ history in the Account Home.
  • What is the Contact List?

    • Registered user can select Contact from the list when submitting RFQ. It saves the user's time. The user can manage the Contact List in the Account Home.
  • How to update the account information?

    • Register user can update the email, password, security question and answer.
    • They can be update by using the buttons at the left side panel.
  • What can I do if I forgot my password?

    • Click the link of "Forgot Your Password?" in the Login/Register Page, then follow the instruction to reset your password.
    • Or, you may contact our Customer Service to reset your password.

Tracking Service

  • How to view my RFQ?

    • Click the link of "Tracking Service" from the menu bar "Services" or at the footer to enter the page for tracking.
    • Enter your RFQ# and email, then click the button at the right end to retrieve your RFQ information.
  • How to tracking my package status?

    • Click the link of "Tracking Service" from the menu bar "Services" or at the footer to enter the page for tracking.
    • Enter your package Tracking# and select the correct carrier, then click the button at the right end to retrieve the package tracking information. The package tracking service is provided by 17tracking.
    • Or, go to the carrier's official website and follow its instruction to tracking your package.

Send Message

  • How to send us a message in our website?

    • Click the link of "Send Message" at the footer to enter the page for messaging.
    • Before submitting message, please fill in all necessary information along with proper department.
    • After submitting message, you will get a message# for identify your message.

Ordering

  • How to place order?

    • Our team will contact you with our pricing first. If you reply with acceptance, our agent will assist you to process your order.
    • Once the order is ready, we will send you a notification with the package tracking number.
  • Can I request a quote for non-stocked/non-found products?

    • Yes, you can request a quote for whatever kind of products: stocked, non-stocked, or non-found in our database.
    • Heisener can get the non-found products (in our database) from other distributors since we have a large and stable supply network. However, we cannot grantee the product availability.

Payments

  • See the Payments Information Page. Details

Shipping

  • See the Shipping Information Page. Details

Return/Refund

Warranty

Revised December 8, 2014